CS calls for full digitalization of Government operations to enhance service delivery
Ministry of Information, Communications and The Digital Economy is committed to realise full digitalization of government manual records, a move which will lead to efficient service delivery and boost economic growth.
The Ministry's Cabinet Secretary William Kabogo said that there is need for a whole of government approach for the full realization of the digitalization agenda as he pledged that the ministry will play a leading role seeing that ICT is an enabler for all ministries and agencies.
Speaking during a meeting with heads of departments and divisions from the State Department of ICT, the CS called on ministries and departments to digitize their manual records, automate their backend processes and integrate the whole system which will get rid of manual records.
“Seeing that in the past ministries have been working in silos in the digitalization process, as the ministry in charge of ICT we are going to strictly follow the laid down guidelines and coordinate the whole of government approach,” said Kabogo.
The CS said that he wants to have the government fully digitized by the time he leaves office as he gave a 90 days’ timeline for the ministry to go paperless in its communication that is letters, memos among others.
Kabogo emphasized that digitalization of government operations will help deal with corruption as he explained that when more information is made available to the public, it becomes a deterrent to corruption.
“If you can digitize government services from A-Z, the Controller of Budget and Auditor General will be able to pick information from counties and the national government as it is happening and they will be able to compare your plan of expenditure with your available budget and this will help deal with the issue of pending bills,” said Kabogo.
He continued: “As a ministry in charge of leading the digitalization of government, we also want to lead in the fight against corruption and I am proposing that we have a trophy for people who fight corruption and it is visible in their work in the ministry so that we can reward them,” said Kabogo.
Under the Ministry of Lands digitization programme, Kabogo said that so far a total of Sh3.9 billion has been spent on digitization of records where documents have been scanned as he called for full migration into the digital system to avoid the production of new physical records.
State Department for ICT and Digital Economy Principal Secretary (PS) Eng. John Tanui said that the ICT is critical in the overall performance of the government since the other sectors cannot deliver without the ministry’s support in terms of connectivity and provision of operational platforms.
According to Tanui, the digital economy is expanding rapidly, recording a growth rate 2.5 times faster than the physical economy as he explained that the ministry is working to support the sector with systems that can handle challenges like cybersecurity, misinformation, disinformation among others.
“The Bottom-Up Economic Transformation Agenda (BETA) has prioritized the ICT sector where we have been mandated to build 1,450 digital hubs across the country, enhance connectivity and grow the economy,” said Tanui.
The PS said that the government has had the ambition to digitize with different ministries and agencies approaching it in different angles where some just scanned their documents and continued with the manual processes which leads to generation of new manual records.
“As long as you are not moving to a digital process it means you start generating new manual records and that is what we want to address. For instance, in the Ministry of Lands, we worked as a multi-agency team and developed a digital system which over time has proved to have significant advantages and we are working towards accelerating the digitization of their centers across the country,” said Tanui.
Ends