Kenyans to access passports at Huduma Centres under new proposal

Muoki Charles-KNA

Acquiring a passport will be easy for Kenyans if a proposal to decentralize the issuance of the document at Huduma centres across the country goes through.

Public Service, Human Capital Development and Special Programmes Cabinet Secretary Geoffrey Ruku said should the proposal be given a nod, immigration officers will be deployed at some Huduma centres to offer the service.

This comes at a time when Kenyans continue to complain of delays and frustrations when accessing the document at the few Immigration offices across the country.

CS Ruku said the demand for the document has increased rapidly over the years due to the many Kenyans who continue to seek jobs abroad and thus the need to streamline the issuance process.

 “Immigration is one of the services that most Kenyans ask at Huduma centres. We shall see how we can synchronise this to ensure passport registration can also be processed from Huduma centres,” Ruku said.

He was speaking after an impromptu tour of Kiambu Huduma Centre in Thika town to assess service delivery.

The CS at the same time said he will fast-track the processing of certificates of good conduct following delays which he said has cost several youths from accessing opportunities.

He said his office would collaborate with the relevant agencies to hasten the issuance of the crucial document.

The CS warned inefficient and lazy civil servants that they will be dealt with according to the law, saying they should adhere to the code of conduct for public servants,

He said his ministry will work closely with all government departments to implement practical, timely, and citizen-centered reforms aimed at enhancing service delivery.