The Commission on Administrative Justice (CAJ) on February 3rd trained members of the Lands Ministry’s Public Complaints and Resolution Committee (PCRC) on effective ways of handling public complaints.
The committee members were during the three-day training workshop held in Naivasha taken through the various aspects of public complaints management, among them effective complaints handling mechanisms as well as procedures and best practices.
Participants re-examined the role of the Office of the Ombudsman and its contributions to Justice, Governance and Public Service. The PCRC members were also taken through the various steps of promoting Alternative Dispute Resolution Mechanisms vis-a-vis complaints management.
In her remarks, the actin CAJ chairperson, Dr Regina Mwatha, said the Office of the Ombudsman recognised the complex nature of the land sector and hence the high number of complaints that continue to be lodged against the Lands Ministry. Dr Mwatha said CAJ will continue to work closely with the PCRC in a bid to help it to solve the many complaints facing the ministry.
Lands PS Arch. Mariamu el Maawy was represented at the workshop by the Ag. Chief Land Registrar, Ms Jane Ndiba.